Grand Slam Design

Terms of Service and Service Level Agreement

You will be asked to affirm that you have read the following 2 sections at the end of the 2nd page, and then complete the short form on the 3rd page and submit.

Thank you again for your patronage, and we hope to continue serving your web hosting and design needs in the future!

Grand Slam Design



Section 1: Terms of Service (TOS):

Grand Slam Design provides services to clients all around the world. Grand Slam Design has the responsibility to protect each client and provide them with the best services available. The following guidelines were designed to insure these services.

Content:
All services provided by Grand Slam Design. may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, unlicensed software or files, or material protected by trade secret and other statue. The subscriber agrees to indemnify and hold harmless Grand Slam Design. from any claims resulting from the use of the service which damages the subscriber or any other party.

Examples of non-acceptable content or links

  • Pirated software
  • "Illegal MP3's"
  • Hackers programs or archives
  • Warez Sites
  • Child Pornography
Grand Slam Design will be the sole arbiter as to what constitutes a violation of this provision.

Unimited Traffic/Hits & Server Resource Usage:
Grand Slam Design is pleased to offer our clients unlimited traffic/hits, and server usage. Unlimited Traffic/Hits refers to the number of visitors to your website, NOT the amount of bandwidth/data transfer. Your account is still limited to the alotted bandwidth/data transfer included with your selected package. To maintain the integrity of our service the following traffic/usage limitations apply.

  • Sites with banners, graphics or cgi's running from their domain being used on other domains.
  • Sites with immense graphic archives or galleries.
  • Sites offering immense download archives, such as .zip, .tar, .ra and .GZ.
  • Sites running large chat room gatherings.
  • Sites using more than 20% of system resources

If you do not qualify for unlimited traffic/hits, your account may be required to be upgraded, or, Grand Slam Design may move your site to a different server, to reduce the load on the server you are currently residing... Grand Slam Design will be the sole arbiter as to what constitutes a violation of usage limitations. Bandwidth/data transfer will go unmonitored until you reach your account limit, then normal over-usage data transfer costs will apply. At any time Grand Slam Design may move your site to a different server, to reduce the load on the server you are currently residing...

Chat Rooms:
Grand Slam Design does allow clients to install their own chat rooms. However, these tend to be large system hogs and may fall into the usage limitations clause. We do provide a html based cgi chatroom that runs without hindering the performance of the machine for others. You are free to run your own chat script, as long as it does not hinder server performance.

Background Processes/Programs
Grand Slam Design may allow programs to run continually in the background, these are considered on a one to one basis and a extra charge may be incured based on system resources used and operational maintenance needed.

Cron Jobs:
Grand Slam Design does allow Cron Jobs to be conducted on our servers.

IRC:
Grand Slam Design currently does not allow IRC or IRC bots to be operated on our servers.

Multiple Connections:
Multiple telnet and ftp sessions are allowed, on a single hosting account.

Idle Timeouts:
Grand Slam Design may disconnect any idle connection to the network.
Average timeouts are:
FTP - 300 seconds
Telnet - 2 hours


Commercial Advertising - Email:
Spamming, or the sending of unsolicited email, from a Grand Slam Design. server or using an email address that is maintained on a Grand Slam Design. machine is STRICTLY prohibited. For general reference, we consider spam any email that is sent to more than 10 people at a time that did not ask for it to be sent to them.
Grand Slam Design. will be the sole arbiter as to what constitutes a violation of this provision. Opt-In email is acceptiable, as long as Opt-Out/Removal request are fully honored. Please make an effort to limit outgoing mail on your account to no more than 1000 pieces per hour. Large mailings are preferred to be sent from the hours of 12AM - 8AM EST

Server Abuse:
Any attempts to undermine or cause harm to a Grand Slam Design server or customer of Grand Slam Design. is strictly prohibited. Grand Slam Design. will pursue legal action to the fullest extent for all abuse of the Grand Slam Design Network.

Suspension/De-Activation:
If any terms or conditions are failed to be followed it will result in grounds for account suspension or de-activation. Grand Slam Design reserves the right to remove any account without prior notice. If Grand Slam Design deactivates your account(s) for violating policy, your will forfeit your rights to a refund...and none will be given. No refunds for advance payments, on de-activated accounts. Normal policy is a warning first, and account de-activation the second offense. Serious offenses may cause immediate de-activation.

Privacy Policy
Grand Slam Design. respects the privacy of every individual who visits our Web sites, responds to our interactive advertisements or sends us e-mail. This Privacy Statement outlines the information Grand Slam Design will collect and how we will use that information. This Statement will also instruct you on what to do if you do not want your personal information collected or shared when you visit Sprint Web sites, respond to our Web-based advertisements or send us email.

Grand Slam Design  will not collect any personally-identifiable information about you (that is, your name, address, telephone number, or email address) unless you provide it to us voluntarily.

The following are some examples of when Grand Slam Design  may require that you provide personally-identifiable information:

  • to complete an online order for a product or service (if you do not wish to complete an online order form, we will always provide an option for you to complete an order by calling a toll free phone number)
  • to enter an online contest or sweepstakes (if you do not wish to complete an online contest or sweepstakes form, we will always provide an option for you to enter by mailing a 3 x 5 card to a specific address)
  • to request more information about new or current Grand Slam Design products or services
If you do not want your personally-identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us at the email address listed at the bottom of this Statement. We will use reasonable efforts to delete your information from our existing files.

When you do provide us with personally-identifiable information, we may use that information in the following ways, unless stated otherwise:
  • we may store and process that information to better understand all customer needs and how we can improve our products and services for all customers
  • we may use that information to contact you with new promotions and announcements if you have previously provided your permission and if the promotions and announcements are in your interest
  • we may contact you if we have questions about your account
Grand Slam Design  will not sell personally-identifiable information to third parties, unless stated at the time of collection. We may share information with business partners. We are committed to giving you the choice whether or not we use your information for marketing purposes or share information with business partners.